As a private customer you may withdraw from your contractual agreement within 14 days without statement of reasons. This may be done in writing (e.g. by letter, facsimile, e-mail) or, if the goods have already been delivered before this period has expired, by returning the goods. The grace period begins on receipt of this return policy in written form, however not before delivery of the goods (in the case of recurring deliveries of the same type of goods, not before delivery of the first part of the delivery), and also not before we have met our disclosure obligations pursuant to article 246 § 2, in conjunction with § 1 para. 1 and 2 of the Introductory Law to the German Civil Code (EGBGB), as well as our requirements pursuant to § 312g para. 1 clause 1 of the German Civil Code (BGB), in conjunction with article 246 § 3 of the EGBGB. The timeous posting of the withdrawal notification or the timeous return of the goods is sufficient to safeguard the period of grace provided for withdrawal. The withdrawal notification must be directed:
- by letter to: Art Creative - Jahnstr. 32 - 76761 Rülzheim - GERMANY
Consequences of Withdrawal
In the case of an effective withdrawal, the services received by either party shall be returned and, if necessary, any benefits that may have been derived (e.g. interest) shall be released. If you are only able to return the service received in a wholly or partly deteriorated state, you shall be obliged to compensate us accordingly. Where goods have been delivered, this shall not apply if said deterioration is only as a result of examination of the goods – in a manner that would be customary in a retail store, for example. Apart from that, you may avoid the compensation obligation for deterioration caused to merchandise through the use of said merchandise according to its intended purpose by not taking the merchandise into use as an owner and by refraining from doing anything which reduces its value. Items suitable for delivery in parcel form are to be returned at our risk. You shall have to bear the costs of the return if the delivered merchandise corresponds to that ordered and if the price of the merchandise to be returned does not exceed an amount of 40 euro or if, in the event of the price of the merchandise being higher at the time of the contractual withdrawal, you have not yet performed the return service or made a contractually agreed part payment. In all other cases, you will not have to bear the costs of returning the merchandise. Items not suitable for delivery in package form will be collected from you. Obligations to refund payments must be met within 30 days. This time period begins for you once you have sent your withdrawal notification or returned the merchandise; for us it begins on receipt thereof. Costs of freight for returning of goods must be covered by sender.
End of return policy